Terms and Conditions for ETI Training

Fee Guidance

All ETI training courses listed are subject to VAT at 20%. Training fees include all relevant course materials, refreshments and lunch, where applicable. ETI will invoice for the cost of the training prior to the training date and expect payment to be settled before course attendance.

Cancelling

If you notify ETI in writing or via email training@eti.org.uk at least 15 working days before the date of the training, you will receive a full refund. If you withdraw for whatever reason within the 15 working day period, the full fee will remain payable and you are welcome to nominate a substitute attendee to take your place.

In the instance of the Ethical Trading Initiative cancelling a training course, ETI will endeavour to rearrange suitable dates. Where this is not possible, ETI will reimburse any fees already paid for the training course. ETI will not reimburse travel costs in the event of cancellation of training courses.

Course transfers

If you notify ETI by email at training@eti.org.uk at least 15 working days before the date of the workshop there is no charge for transferring your booking to the same workshop on an alternative date, where available. Only one rebooking to an alternative date will be allowed.

ETI is not able to transfer bookings to an alternative date if your notice is received within 15 working days of the date of the training.

If you notify ETI within 15 working days before the date of the workshop the full fee will remain payable and you will be charged the full fee for the subsequent workshop you wish to attend.

Mailings

If you have opted in to receive email updates, we will add you to our mailing list of email subscribers, to whom we send regular updates about ethical trade. You can unsubscribe at any point via the link at the bottom of these mails, or by emailing training@eti.org.uk with a request to do so.